COVID Safe Policy

COVID-19 Policy

Port Pacific Resort is a registered COVID safe Resort. Our highest priority is to provide you with a safe and relaxing stay while following NSW Government Health Directions. While our Resort is taking precautions to provide a COVID-Safe environment, members and guests need to appreciate that you are travelling at your own risk during a pandemic and due to this we cannot assume any legal liability or responsibility for the health and safety of your group/family.

We ask you to read and follow these terms and conditions as they relate to COVID-19 to help keep our Resort COVID safe for you and your group/family and our staff during these times.

Guest Arrival:  At check-in as well as completing the guest registration form you will be asked to complete a COVID-19 Declaration Form. You must answer this declaration honestly so we can protect you, other guests and our staffs’ well-being. If you have been in a declared COVID hotspot in the past 14 days your booking will be cancelled.

Guest Visitors:  All visitors must register at reception and provide their names and contact details or check in via the service NSW COVID safe check-in app. Should a visitor refuse to provide their details, we will not be able to provide them access.

Facilities:  We apologise that not all of our facilities may be open. We are closely following the advice of the NSW Government and our Accommodation Association.

As restrictions ease we will safely open these facilities.

Our Team:  As well as our usual daily housekeeping and cleaning procedures all of our team are following additional COVID-19 sanitisation requirements throughout the Resort for your safety. All common areas are sanitised daily.

Housekeeping:  Additional sanitising and cleaning requirements may mean it takes longer to prepare your apartment, also when we undertake a weekly service we ask you to assist by waiting on your balcony or vacating the apartment during the service.

Social Distancing, Hygiene & Resort Signs and Rules:  When staying at the Resort please observe social distancing requirements and signage displayed around the Resort. Please note that the signage instructions may change at any time according to NSW Government instructions.

We also ask you to be conscious of hygiene requirements such as washing hands regularly and using the sanitiser at the stations installed around the Resort.

Guest Illness: All guests are required to report any sign of illness or symptoms or possible exposure to COVID-19 to reception. (Dial 9) We will help organise a doctor, testing and assist with any isolation pending results.