Resort Policies


It is Resort policy that no person whilst at the Resort shall bring or keep any animals, birds or reptile at the resort with the exception of Registered Assistance Dogs..

Booking & Payment Policy

The first nights accommodation is payable on booking. The balance is due on check-in to the Resort. We accept Eftpos, Mastercard, Visa, Diners and Amex.

A surcharge of 1.1% is charged on all credit card payment methods.

A refundable security deposit of $100 is required in addition to full payment on check-in. Guests may leave a pre-authority on their credit card which will be released back to their account within 10days of departure or leave a cash deposit refundable on departure.

A minimum additional surcharge of $50 will be charged if the apartment is left in a very untidy or unclean condition.

A mimimum additional surcharge of $100 will be charged if apartment furnishings and fittings are damaged.

Cancellation Policy

All cancelled bookings will incur a fee of 15% of the first nights accommodation, unless the booking is cancelled within 24hours prior to arrival where the first nights accommodation will be retained. There will be no refunds for early departures.

Room Limits

Strict room limits (including children) apply as determined by NSW Fire and Safety Regulations.

Room Only Rates

The Resort offers a special rate for stays of 2 nights or more. This rate does not include a daily service. Apartments on this rate are serviced weekly for stays over 7 nights.


Port Pacific Resort does not accept bookings for schoolies.


For the health and comfort of others Port Pacific Resort is a total non smoking Resort. Smoking is strictly prohibited any where within the building perimeter, including all parts of all apartments, balconies, level 9, 2 and 1's outdoor areas.

Fines will apply for smoking in a non smoking area.

Innkeeper's Act 1968

UNDER the innkeepers Act 1968, Port Pacific Resort may in certain circumstances be liable to make good any loss of or damage to a guests property even though it was not due to any fault of the Resort or any servant in its employ. This liability however-

(a) extends only to the property of guests who have engaged sleeping accommodation at the Resort;

(b) is limited to one hundred dollars to any one guest except in the case of property which has been deposited, or offered for deposit, for safe custody;

(c) does not cover motor vehicles or other vehicles of any kind or any property left in them, or live animals;

This notice does not constitute an admission either that the Act applies to these premises or that liability thereunder attaches in any particular case.