Resort Policies

Animals

It is Resort policy that no person whilst at the Resort shall bring or keep any animals, birds or reptile at the resort with the exception of Registered Assistance Dogs..

Booking & Payment Policy

The first nights accommodation is payable on booking. The balance is due on check-in to the Resort. We accept Eftpos, Mastercard, Visa, Diners and Amex.

A surcharge of 1.1% is charged on all credit card payment methods.

A refundable security deposit of $100 is required in addition to full payment on check-in. Guests may leave a pre-authority on their credit card which will be released back to their account within 10days of departure or leave a cash deposit refundable on departure.

A minimum additional surcharge of $50 will be charged if the apartment is left in a very untidy or unclean condition.

A mimimum additional surcharge of $100 will be charged if apartment furnishings and fittings are damaged.

Cancellation Policy

All cancelled bookings will incur a fee of 15% of the first nights accommodation, unless the booking is cancelled within 24hours prior to arrival where the first nights accommodation will be retained. There will be no refunds for early departures.

Room Limits

Strict room limits (including children) apply as determined by NSW Fire and Safety Regulations.

Room Only Rates

The Resort offers a special rate for stays of 2 nights or more. This rate does not include a daily service. Apartments on this rate are serviced weekly for stays over 7 nights.

Schoolies

Port Pacific Resort does not accept bookings for schoolies.

Smoking

For the health and comfort of others Port Pacific Resort is a total non smoking Resort. Smoking is strictly prohibited any where within the building perimeter, including all parts of all apartments, balconies, level 9, 2 and 1's outdoor areas.

Fines will apply for smoking in a non smoking area.

Innkeeper's Act 1968

UNDER the innkeepers Act 1968, Port Pacific Resort may in certain circumstances be liable to make good any loss of or damage to a guests property even though it was not due to any fault of the Resort or any servant in its employ. This liability however-

(a) extends only to the property of guests who have engaged sleeping accommodation at the Resort;

(b) is limited to one hundred dollars to any one guest except in the case of property which has been deposited, or offered for deposit, for safe custody;

(c) does not cover motor vehicles or other vehicles of any kind or any property left in them, or live animals;

This notice does not constitute an admission either that the Act applies to these premises or that liability thereunder attaches in any particular case.

COVID-19 Policy

Port Pacific Resort is a registered COVID safe Resort. Our highest priority is to provide you with a safe and relaxing stay while following NSW Government Health Directions. While our Resort is taking precautions to provide a COVID-Safe environment, members and guests need to appreciate that you are travelling at your own risk during a pandemic and due to this we cannot assume any legal liability or responsibility for the health and safety of your group/family.

We ask you to read and follow these terms and conditions as they relate to COVID-19 to help keep our Resort COVID safe for you and your group/family and our staff during these times.

Guest Arrival:  At check-in as well as completing the guest registration form you will be asked to complete a COVID-19 Declaration Form. You must answer this declaration honestly so we can protect you, other guests and our staffs’ well-being. If you have been in a declared COVID hotspot in the past 14 days your booking will be cancelled.

Guest Visitors:  All visitors must register at reception and provide their names and contact details or check in via the service NSW COVID safe check-in app. Should a visitor refuse to provide their details, we will not be able to provide them access.

Facilities:  We apologise that not all of our facilities may be open. We are closely following the advice of the NSW Government and our Accommodation Association.

As restrictions ease we will safely open these facilities.

Our Team:  As well as our usual daily housekeeping and cleaning procedures all of our team are following additional COVID-19 sanitisation requirements throughout the Resort for your safety. All common areas are sanitised daily.

Housekeeping:  Additional sanitising and cleaning requirements may mean it takes longer to prepare your apartment, also when we undertake a weekly service we ask you to assist by waiting on your balcony or vacating the apartment during the service.

Social Distancing, Hygiene & Resort Signs and Rules:  When staying at the Resort please observe social distancing requirements and signage displayed around the Resort. Please note that the signage instructions may change at any time according to NSW Government instructions.

We also ask you to be conscious of hygiene requirements such as washing hands regularly and using the sanitiser at the stations installed around the Resort.

Guest Illness: All guests are required to report any sign of illness or symptoms or possible exposure to COVID-19 to reception. (Dial 9). We will help organise a doctor, testing and assist with any isolation pending results.